Hello, Marlene! I am sorry to hear you are having trouble with your Duet washer. Your washer has several control boards in it, including the Central Control Unit (CCU), Motor Control Unit (MCU) and the User Interface Control (UI). The F11 indicates that sometime during the last wash cycle the boards failed to communicate with each other properly. About 75% of the time, this is due to a poor connection. The majority of these codes are "cured" by removing each connector at each control and simply plugging it back into the connector. This will eliminate any connection issue and with a little luck, make your machine work again....with no parts and no expense! Be sure to remove each connector ONE AT A TIME and replace it back on the control. Some of the connectors have a small plastic clip securing them so be careful when releasing and reinstalling the connector. You will need to remove the top cover and the rear panel to reach the boards. The CCU is in the RF corner under the top assembly. The MCU is mounted on the base of the machine under the tub. Be sure to unplug the washer before you begin! Let me know how you do or if you need further instructions.
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