Jenn-air Induction Cooktop Won't Simmer


Jenn-air Induction Cooktop Won't Simmer

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dave_n_s
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Model
JIC4536XS
Brand
Jenn-Air

Cooktop won't simmer on any of the 5 burners. All read about 125F max, measured with thermocouple on base of pan and in water.
Used All-Clad and cast iron cookwear.
Service agent changed control unit as the only common part, no change. 
Jenn-Air Tech Support have said they can't do anything else. 
Has anyone else encountered this with any of the Whirlpool range of products as I'm sure they all use the same or similar components?
Does anyone have a deeper knowledge of how these automatic settings are controlled, a schematic or service manual?
I have the misfortune to be an engineer who has spend many decades in the world of rather more complex electronic / software system, so a technical answer would be great.
Thanks!

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I have never heard of an appliance not able to be fixed.. to me that is a cop out.. they build the things and they tell you they can't do anything else? to me honestly that is a total cop out.. #1 you shouldn't pay the bill .. when i was a tech (of 21 years) if I did a repair and it didnt fix the issue believe me the customer never paid for it.. I hear this sort of thing a lot more often these days and it ticks me off.. Whirlpool Corp owns Jenn-air, I would be on the phone with them and the repair company that sent a so called "appliance technician" out that said he can't do anything else for you... Ridiculous! I would of said "ok, that is fine but I want a credit for what I paid for this appliance towards a new one then... that's just my opinion.





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I have never heard of an appliance not able to be fixed.. to me that is a cop out.. they build the things and they tell you they can't do anything else? to me honestly that is a total cop out.. #1 you shouldn't pay the bill .. when i was a tech (of 21 years) if I did a repair and it didnt fix the issue believe me the customer never paid for it.. I hear this sort of thing a lot more often these days and it ticks me off.. Whirlpool Corp owns Jenn-air, I would be on the phone with them and the repair company that sent a so called "appliance technician" out that said he can't do anything else for you... Ridiculous! I would of said "ok, that is fine but I want a credit for what I paid for this appliance towards a new one then... that's just my opinion.



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not sure why the ads are covering our posts.. I have alerted our programmers to the issue





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Thanks for the reply. 

Indeed I'm not being asked to pay and of course when you buy a set of appliances for a kitchen do-over, they'll rapidly offer to buy back (not give cash as compensation / keep it) as buying back one appliance is just the start of a whole pile of grief.

I think the local service guy is in a hole also as JennAir / Whirlpool don't seem to provide service manuals. He notes what's happening, calls in and they send parts. 

I troubleshoot complex electromechanical stuff for a living and he's OK, just getting terrible support from the OEM.

Are there any sources of technical docs for these appliances? It would be good to understand how it is supposed to work.

I was told yesterday by a Whirlpool HQ guy that these cooktops don't actually measure temperature for simmer, it's just another power setting, which seems like complete nonsense. 

Just a few credible facts from them would be helpful, even if I don't like them.




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Maybe try here.. there are places with manuals for specific models but of course these do cost a fee to be able to download them http://homeappliance.manualsonline.com/







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